Abstract
Softic, SelverLüftenegger, Egon In this paper, we propose a novel approach of empowering the Business Process Redesign (BPR) by using sentiment analysis on comments collected during the redesign phase of business processes. For this purpose, we trained and tested our Sentiment Analysis Module (SAM) to prioritize and classify the stakeholder comments as a part of software tool for BPMN based modeling and annotation tool. The preliminary result with evaluation test cases seem to be promising regarding effective ranking and classifying the improvement proposals on BPMN design. However, the findings are also leaving space for improvements in training data segment and in extending the tool with social BPMN functionality.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of Sixth International Congress on Information and Communication Technology |
| Editors | Xin-She Yang, Simon Sherratt, Nilanjan Dey, Amit Joshi |
| Place of Publication | Singapore |
| Publisher | Springer Singapore |
| Pages | 119-126 |
| Number of pages | 8 |
| ISBN (Print) | 978-981-16-2380-6 |
| Publication status | Published - 2022 |
| Externally published | Yes |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
ASJC Scopus subject areas
- Information Systems
Classification according to Österreichische Systematik der Wissenschaftszweige (ÖFOS 2012)
- 502050 Business informatics
Applied Research Level (ARL)
- ARL Level 3 - Proof of the functionality of a principle
Research focus/foci
- Industrial Informatics
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