Service-Dominant Business Model Financial Validation: Cost-Benefit Analysis with Business Processes and Service- Dominant Business Models

Egon Lüftenegger*, Selver Softic

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In this paper, we present our software-supported method for analyzing the economic feasibility of business models. The method integrates the business models and business processes perspectives for analyzing how a company appropriates the financial cost and benefits. In this method, we use the Service-Dominant Business Model Radar to specify business models, then translate the specified business model into a business process for analyzing the financial feasibility of a business model. At the final step in our method, we use the generated business process in the previous step with a software-based tool, The Cost-Benefit Tracker, for analyzing the economic potential of the business model. We designed and developed the Cost-Benefit Tracker as a simple software-based BPMN 2.0 tool by integrating the concepts of the Service-Dominant Business Model Radar tightly. As a result, the software is simple and straightforward to use than enterprise BPMN 2.0 software. Hence, entrepreneurs can use the present ed software-supported method to financially evaluate business model concepts specified with the Service-Dominant Business Model Radar.
Original languageEnglish
Title of host publicationProceedings of the 30th Central European Conference on Information and Intelligent Systems
PublisherFaculty of Organization and Informatics (FOI), University of Zagreb
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Pages161
Number of pages172
DOIs
Publication statusPublished - 26 Sept 2019
Externally publishedYes

Keywords

  • Entrepreneurship
  • Innovation

ASJC Scopus subject areas

  • Information Systems

Classification according to Österreichische Systematik der Wissenschaftszweige (ÖFOS 2012)

  • 202022 Information technology

Applied Research Level (ARL)

  • ARL Level 4 - Experimental setup in laboratory-like conditions

Research focus/foci

  • Future Service Industries

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