@inbook{d203d06b36e84b29982d7361e19507be,
title = "SentiProMo: A Sentiment Analysis-Enabled Social Business Process Modeling Tool",
abstract = "SentiProMo is a novel social business process modeling tool enabled by sentiment analysis. We designed and developed SentiProMo for supporting social business processes management to enhance the business process management (BPM) lifecycle. In particular, we socially improve the BPM lifecycle in the process analysis stage by capturing and processing stakeholder{\textquoteright}s opinions regarding the tasks within a business process. By taking a social information systems perspective, SentiProMo transforms these opinions with sentiment analysis and classifies them into positive and negative feedback. The aim is to support the business analysts for redesigning a business process by considering the sentiment-analyzed opinions for designing the to-be process. We illustrate the current SentiProMo{\textquoteright}s capabilities with a simple process.",
keywords = "information systems, business process management, Sentiment analysis",
author = "Egon L{\"u}ftenegger and Selver Softic",
year = "2020",
language = "English",
isbn = "978-3-030-66497-8",
series = "Lecture Notes in Business Information Processing",
publisher = " Springer, Cham",
pages = "83--89",
booktitle = "Business Process Management Workshops",
edition = "1",
}