Robotik im stationären Handel

Translated title of the contribution: Robotics in brick-and-mortar retail

S. Kranzer, L. Portenschlager, M. Horn, R. Kozlica, V. Müllner, T. Neureiter, J. Nöbauer, O. Saßnick, C. Schlager, R. Zniva

Research output: Contribution to journalArticlepeer-review

Abstract

To make brick-and-mortar retail continue to be profitable and efficient, the use of technology and software is essential. The deployment of smart robotics is, in addition, a response to the lack of personnel and increasing tasks in the store. This article provides an overview of current and future applications of robots in brick-and-mortar retail, highlighting challenges and potentials. The article concludes that robotics in brick-and-mortar retail enables higher competitiveness through unique customer experiences and improved efficiency. Automated inventory, automated cleaning, vacancy detection, and chatbot support can optimize processes. However, challenges exist regarding costs, training requirements, feasibility, and data privacy.
Translated title of the contributionRobotics in brick-and-mortar retail
Original languageGerman
Pages (from-to)530-535
Number of pages6
JournalElektr. Inf. Tech.
Volume140
Issue number6
DOIs
Publication statusPublished - 2 Oct 2023

Keywords

  • Robotics
  • Brick-and-mortar retail
  • Digital transformation

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