Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes

Selver Softic; Egon Lüftenegger; Daniel Resanovic; Safet Softic; Alexandru Popan

doi:10.1007/978-3-031-71633-1_1

Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes

Selver Softic
, Egon Lüftenegger
, Daniel Resanovic
, Safet Softic
, Alexandru Popan

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Softic, S., Lüftenegger, E., Resanovic, D., Softic, S., Popan, A. (2024). Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. In: Thürer, M., Riedel, R., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Volatile, Uncertain, Complex, and Ambiguous Environments. APMS 2024. IFIP Advances in Information and Communication Technology, vol 731. Springer, Cham.

Original language	English
Title of host publication	IFIP Advances in Information and Communication Technology
Pages	3-17
Number of pages	14
DOIs	https://doi.org/10.1007/978-3-031-71633-1_1
Publication status	Published - 2024

Keywords

Information systems
Business process re-design
Business Process
Sentiment analysis
Artificial Intelligence (AI)
case study
Large Language Models

ASJC Scopus subject areas

Information Systems

Classification according to Österreichische Systematik der Wissenschaftszweige (ÖFOS 2012)

202022 Information technology

Applied Research Level (ARL)

ARL Level 7 - Principle in use

Research focus/foci

Industrial Informatics
Future Service Industries

Access to Document

10.1007/978-3-031-71633-1_1

Cite this

@inbook{40246d1166044003b050a888a9b5da72,

title = "Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes",

abstract = "Softic, S., L{\"u}ftenegger, E., Resanovic, D., Softic, S., Popan, A. (2024). Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. In: Th{\"u}rer, M., Riedel, R., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Volatile, Uncertain, Complex, and Ambiguous Environments. APMS 2024. IFIP Advances in Information and Communication Technology, vol 731. Springer, Cham. ",

keywords = "Information systems, Business process re-design, Business Process, Sentiment analysis, Artificial Intelligence (AI), case study, Large Language Models",

author = "Selver Softic and Egon L{\"u}ftenegger and Daniel Resanovic and Safet Softic and Alexandru Popan",

year = "2024",

doi = "10.1007/978-3-031-71633-1\_1",

language = "English",

isbn = "9783031716324",

pages = "3--17",

booktitle = "IFIP Advances in Information and Communication Technology",

}

Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. / Softic, Selver; Lüftenegger, Egon; Resanovic, Daniel et al.
IFIP Advances in Information and Communication Technology. 2024. p. 3-17.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes

AU - Softic, Selver

AU - Lüftenegger, Egon

AU - Resanovic, Daniel

AU - Softic, Safet

AU - Popan, Alexandru

PY - 2024

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N2 - Softic, S., Lüftenegger, E., Resanovic, D., Softic, S., Popan, A. (2024). Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. In: Thürer, M., Riedel, R., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Volatile, Uncertain, Complex, and Ambiguous Environments. APMS 2024. IFIP Advances in Information and Communication Technology, vol 731. Springer, Cham.

AB - Softic, S., Lüftenegger, E., Resanovic, D., Softic, S., Popan, A. (2024). Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. In: Thürer, M., Riedel, R., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Volatile, Uncertain, Complex, and Ambiguous Environments. APMS 2024. IFIP Advances in Information and Communication Technology, vol 731. Springer, Cham.

KW - Information systems

KW - Business process re-design

KW - Business Process

KW - Sentiment analysis

KW - Artificial Intelligence (AI)

KW - case study

KW - Large Language Models

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DO - 10.1007/978-3-031-71633-1_1

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SN - 9783031716331

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BT - IFIP Advances in Information and Communication Technology

ER -