TY - JOUR
T1 - Exploring the roles of smart services in Chinese senior tourists’ travel experiences: an application of psychological reactance theory
AU - Wen, J.
AU - Liu, X.
AU - Yu, C.-E.
N1 - Cited By :16
Export Date: 14 December 2023
Correspondence Address: Liu, X.; College of Tourism, Wangjiang Road, China; email: [email protected]
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PY - 2020/3/15
Y1 - 2020/3/15
N2 - The emergence of smart technology in tourism and hospitality captured the industry’s attention. Senior tourists’ encounters with smart services reveal how smart systems influence their travel experiences, tourism participation, and travel-related behaviour. A conceptual framework based on psychological reactance theory is developed in this paper. The factors of perceived threats to freedom when forced to use smart services, perceived constraints to using smart services, psychological reactance, attitudes towards smart services, intentions to use smart services, and intentions to switch from current service provider reflect Chinese senior tourists’ general aversion to using smart services while travelling and offer valuable managerial implications.
AB - The emergence of smart technology in tourism and hospitality captured the industry’s attention. Senior tourists’ encounters with smart services reveal how smart systems influence their travel experiences, tourism participation, and travel-related behaviour. A conceptual framework based on psychological reactance theory is developed in this paper. The factors of perceived threats to freedom when forced to use smart services, perceived constraints to using smart services, psychological reactance, attitudes towards smart services, intentions to use smart services, and intentions to switch from current service provider reflect Chinese senior tourists’ general aversion to using smart services while travelling and offer valuable managerial implications.
KW - attitude to smart services
KW - Chinese senior tourist
KW - perceived constraints
KW - psychological reactance theory
KW - Smart service
UR - https://www.mendeley.com/catalogue/1df588ff-e1e1-3d68-87af-f524afe34751/
U2 - 10.1080/13032917.2020.1742750
DO - 10.1080/13032917.2020.1742750
M3 - Article
SN - 1303-2917
VL - 31
SP - 666
EP - 669
JO - Anatolia
JF - Anatolia
IS - 4
ER -