Abstract
| Original language | English |
|---|---|
| Title of host publication | Routledge Handbook of the Tourist Experience |
| Editors | Richard Sharpley |
| Place of Publication | London |
| Publisher | Taylor and Francis Ltd. |
| Pages | 616-629 |
| Number of pages | 14 |
| Edition | 1st Edition |
| ISBN (Print) | 9781000462241 (ISBN); 9781032114255 (ISBN) |
| DOIs | |
| Publication status | Published - 2021 |
Fingerprint
Dive into the research topics of 'Experience design in the smart tourism destination'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver
}
Routledge Handbook of the Tourist Experience. ed. / Richard Sharpley. 1st Edition. ed. London: Taylor and Francis Ltd., 2021. p. 616-629.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
TY - CHAP
T1 - Experience design in the smart tourism destination
AU - Neuhofer, B.
AU - Buhalis, D.
N1 - Export Date: 14 December 2023 References: Arenas, A.E., Goh, J.M., Urueña, A., How does IT affect design centricity approaches? Evidence from Spain’s smart tourism ecosystem (2019) International Journal of Information Management, 45, pp. 149-162; Beck, J., Rainoldi, M., Egger, R., Virtual reality in tourism: A state-of-the-art review (2019) Tourism Review, 74 (3), pp. 586-612; Benckendorff, P.J., Xiang, Z., Sheldon, P.J., (2019) Tourism Information Technology., , Wallingford: CABI; Boes, K., Buhalis, D., Inversini, A., Smart tourism destinations: Ecosystems for tourism destination competitiveness (2016) International Journal of Tourism Cities, 2 (2), pp. 108-124; Boorstin, D.J., (1964) The Image: A Guide to Pseudo-Events in America., , New York: Harper; Brenner, W., Uebernickel, F., Abrell, T., Design thinking as mindset, process, and toolbox (2016) Design Science in Tourism., pp. 3-21. , W. Brenner and F. Uebernickel (Eds.), Cham: Springer; Buhalis, D., (2003) eTourism: Information Technology for Strategic Tourism Management., , Harlow: Pearson Education; Buhalis, D., Working definitions of smartness and smart tourism destination (2015) Dimitrios Journeys., , http://buhalis.blogspot.co.uk/2014/12/working-definitions-of-smartness-and.html, Available at; Buhalis, D., Technology in tourism. From information communication technologies to eTour-ism and smart tourism towards ambient intelligence tourism: A perspective article (2019) Tourism Review, 75 (1), pp. 267-272; Buhalis, D., Smart tourism (2022) Encyclopedia of Tourism Management and Market-ing., , https://doi.org/10.4337/9781800377486.smart.tourism, D. Buhalis (Ed.), Cheltenham: Edward Elgar Publishing; Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., Techno-logical disruptions in services: Lessons from tourism and hospitality (2019) Journal of Service Management, 30 (4), pp. 484-506; Buhalis, D., Leung, R., Smart hospitality: Interconnectivity and interoperability towards an ecosystem (2018) International Journal of Hospitality Management, 71, pp. 41-50; Buhalis, D., Sinarta, Y., Real-time co-creation and nowness service: Lessons from tourism and hospitality (2019) Journal of Travel & Tourism Marketing, 36 (5), pp. 563-582; Camilleri, J., Neuhofer, B., Value co-creation and co-destruction in the Airbnb sharing economy (2017) International Journal of Contemporary Hospitality Management, 29 (9), pp. 2322-2340; Cohen, E., A phenomenology of tourist experiences (1979) Sociology, 13 (2), pp. 179-201; Fan, D.X.F., Hsu, C.H.C., Lin, B., Tourists’ experiential value co-creation through online social contacts: Customer-dominant logic perspective (2020) Journal of Business Research, 108, pp. 163-173; Femenia-Serra, F., Neuhofer, B., Smart tourism experiences: Conceptualisation, key dimen-sions and research agenda (2018) Investigaciones Regionales-Journal of Regional Research, 42, pp. 129-150; Femenia-Serra, F., Neuhofer, B., Ivars-Baidal, J.A., Towards a conceptualisation of smart tourists and their role within the smart destination scenario (2019) The Service Industries Journal, 39 (2), pp. 109-133; Fesenmaier, D.R., Xiang, Z., Introduction to tourism design and design science in tourism (2017) Design Science in Tourism., pp. 3-16. , D. Fesenmaier and Z. Xiang (Eds.), Cham: Springer; Garcia, L.M., Aciar, S., Mendoza, R., Puello, J.J., Smart tourism platform based on micro-service architecture and recommender services (2018) Mobile Web and Intelligent Information Systems., pp. 167-180. , M. Younas, I. Awan, G. Ghinea and M. Catalan Cid (Eds.), Cham: Springer; Gretzel, U., Reino, S., Kopera, S., Koo, C., Smart tourism challenges (2015) Journal of Tourism, 16 (1), pp. 41-47; Gretzel, U., Sigala, M., Xiang, Z., Koo, C., Smart tourism: Foundations and developments (2015) Electron Markets, 25 (3), pp. 179-188; Gretzel, U., Werthner, H., Koo, C., Lamsfus, C., Conceptual foundations for understanding smart tourism ecosystems (2015) Computers in Human Behavior, 50, pp. 558-563; Grundner, L., Neuhofer, B., The bright and dark sides of Artificial Intelligence: A futures perspective on tourist experiences (2021) Journal of Destination Marketing and Management., p. 19. , https://doi.org/10.1016/j.jdmm.2020.100511; Gulati, R., Oldroyd, J.B., The quest for customer focus (2005) Harvard Business Review, 83 (4), pp. 92-101; Ivars-Baidal, J.A., Celdrán-Bernabeu, M.A., Mazón, J.N., Perles-Ivars, A.F., Smart des-tinations and the evolution of ICTs: A new scenario for destination management? (2019) Current Issues in Tourism, 22 (13), pp. 1581-1600; Koo, C., Mendes Filho, L., Buhalis, D., Smart tourism and competitive advantage for stake-holders (2019) Tourism Review, 74 (1), pp. 1-128; Love, T., Constructing a coherent cross-disciplinary body of theory about designing and de-signs: Some philosophical issues (2002) Design Studies, 25 (3), pp. 345-361; Neuhofer, B., Experience design (2022) Encyclopedia of Tourism Management and Marketing., , https://doi.org/10.4337/9781800377486.expe-rience.design, D. Buhalis (Ed.), Cheltenham: Edward Elgar Publishing; Neuhofer, B., Buhalis, D., Service-dominant logic in the social media landscape: New per-spectives on experience and value co-creation (2017) Advances in Social Media for Travel, Tourism and Hospitality., pp. 13-25. , M. Sigala and U. Gretzel (Eds.), Abingdon: Routledge; Neuhofer, B., Buhalis, D., Ladkin, A., Conceptualising technology enhanced destination experiences (2012) Journal of Destination Marketing & Management, 1 (1-2), pp. 36-46; Neuhofer, B., Buhalis, D., Ladkin, A., A typology of technology-enhanced tourism experi-ences (2014) International Journal of Tourism Research, 16 (4), pp. 340-350; Neuhofer, B., Buhalis, D., Ladkin, A., Smart technologies for personalized experiences: A case study in the hospitality domain (2015) Electronic Markets, 25 (3), pp. 243-254; Neuhofer, B., Celuch, K., To, L., Experience design and the dimensions of transformative festival experiences (2020) International Journal of Contemporary Hospitality Management, 32 (9), pp. 2881-2901; Neuhofer, B., Magnus, B., Celuch, K., The impact of artificial intelligence on event ex-periences: A scenario technique approach (2020) Electronic Markets., pp. 1-17. , https://doi.org/10.1007/s12525-020-00433-4; Park, S., Stangl, B., Augmented reality experiences and sensation seeking (2020) Tourism Manage-ment, 77, pp. 1-11; Pencarelli, T., The digital revolution in the travel and tourism industry (2019) Information Technology & Tourism, pp. 1-22. , https://doi.org/10.1007/s40558-019-00160-3; Pine, B.J., Gilmore, J.H., (2011) The Experience Economy: Work is Theatre & Every Business a Stage., , Boston: Harvard Business School Press; Porter, M., Heppelmann, J., How smart, connected products are transforming competition (2014) Harvard Business Review, 92 (11), pp. 64-88; Ryan, C., Ways of conceptualizing the tourist experience: A review of literature (2010) Tourism Rec-reation Research, 35 (1), pp. 37-46; Seligman, M.E., Csikszentmihalyi, M., Positive psychology: An introduction (2014) Flow and the Foundations of Positive Psychology: The Collected Works of Mihaly Csikszentmihalyi., pp. 279-298. , M. Csikszentmihalyi (Ed.), Dordrecht: Springer; Sheldon, P.J., Designing tourism experiences for inner transformation (2020) Annals of Tourism Re-search, 83, pp. 1-12; Stankov, U., Gretzel, U., Tourism 4.0 technologies and tourist experiences: A hu-man-centered design perspective (2020) Information Technology & Tourism, pp. 1-12. , https://doi.org/10.1007/s40558-020-00186-y; Sterchele, D., Memorable tourism experiences and their consequences: An interaction ritual (IR) theory approach (2020) Annals of Tourism Research, 81, pp. 1-13; Sugathan, P., Ranjan, K.R., Co-creating the tourism experience (2019) Journal of Business Research, 100, pp. 207-217; Tussyadiah, I.P., Toward a theoretical foundation for experience design in tourism (2014) Journal of Travel Research, 53 (5), pp. 543-564; Tussyadiah, I.P., Technology and behavioral design in tourism (2017) Design Science in Tourism., pp. 173-191. , D. Fesenmaier and Z. Xiang (Eds.), Cham: Springer; Tussyadiah, I.P., Fesenmaier, D.R., Mediating tourist experiences (2009) Annals of Tourism Research, 36 (1), pp. 24-40; Vargo, S.L., Lusch, R.F., Service-dominant logic 2025 (2017) International Journal of Research in Marketing, 34 (1), pp. 46-67; Wang, D., Li, X., Li, Y., China’s ‘smart tourism destination’ initiative: A taste of the ser-vice-dominant logic (2013) Journal of Destination Marketing & Management, 2 (2), pp. 59-61; Wang, J., Xie, C., Huang, Q., Morrison, A.M., Smart tourism destination experiences: The mediating impact of arousal levels (2020) Tourism Management Perspectives, p. 35. , https://doi.org/10.1016/j.tmp.2020.100707; Wei, C., Zhao, W., Zhang, C., Huang, K., Psychological factors affecting memorable tour-ism experiences (2019) Asia Pacific Journal of Tourism Research, 24 (7), pp. 619-632; White, N.R., White, P.B., Travel as transition (2004) Annals of Tourism Research, 31 (1), pp. 200-218; Xiang, Z., Tussyadiah, I., Buhalis, D., Smart destinations: Foundations, analytics, and appli-cations (2015) Journal of Destination Marketing & Management, 4 (3), pp. 143-144
PY - 2021
Y1 - 2021
N2 - The notion of smart tourism has gained global attention, and with that, scholars and practitioners have started to pose the question how to intentionally design tourist experiences that are smart. While the early smart tourism literature has focused on the technological qualities of smartness, more recent work has started to draw attention to human and experiential aspects within smart tourism developments. This chapter aims to offer a discussion of how to design experience in the smart tourism destination. The chapter provides an interdisciplinary review of the literature by bridging insights from smart tourism, tourist experience, value co-creation and human-centred experience design. The chapter makes a contribution by developing a practical experience design roadmap that, through a series of questions, guides the design of more human-centred experiences in the smart tourism ecosystem.
AB - The notion of smart tourism has gained global attention, and with that, scholars and practitioners have started to pose the question how to intentionally design tourist experiences that are smart. While the early smart tourism literature has focused on the technological qualities of smartness, more recent work has started to draw attention to human and experiential aspects within smart tourism developments. This chapter aims to offer a discussion of how to design experience in the smart tourism destination. The chapter provides an interdisciplinary review of the literature by bridging insights from smart tourism, tourist experience, value co-creation and human-centred experience design. The chapter makes a contribution by developing a practical experience design roadmap that, through a series of questions, guides the design of more human-centred experiences in the smart tourism ecosystem.
UR - https://www.mendeley.com/catalogue/a75c7c01-3a7c-375c-85a3-16b50eb74044/
U2 - 10.4324/9781003219866-50
DO - 10.4324/9781003219866-50
M3 - Chapter
SN - 9781000462241 (ISBN); 9781032114255 (ISBN)
SP - 616
EP - 629
BT - Routledge Handbook of the Tourist Experience
A2 - Sharpley, Richard
PB - Taylor and Francis Ltd.
CY - London
ER -