TY - JOUR
T1 - Emotional Contagion in Human-Robot Interaction
AU - Yu, C.-E.
N1 - Cited By :7
Export Date: 14 December 2023
Correspondence Address: Yu, C.-E.; Innovation and Management in Tourism, Urstein Süd 1, Austria; email: [email protected]
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PY - 2020
Y1 - 2020
N2 - Emotional contagion is particularly important in face-to-face interaction, and hospitality industry is no exception. Given that emotion is contagious, its effects in human-robot interaction remain largely unknown. This paper takes Sophia, the first humanoid robot that can display emotions, as a reference point, and investigates the emotional effect on online users' conative reactions. The results demonstrated that the expression of fear and disgust serves as the influential factors in affecting interests and engagements. Nevertheless, emotional contagion still deserves further exploration. Overall, this research contributes to the existing body of literature related to humanlike service robot, emotional contagion, and human-robot interaction. © 2019 Texas A and M University.
AB - Emotional contagion is particularly important in face-to-face interaction, and hospitality industry is no exception. Given that emotion is contagious, its effects in human-robot interaction remain largely unknown. This paper takes Sophia, the first humanoid robot that can display emotions, as a reference point, and investigates the emotional effect on online users' conative reactions. The results demonstrated that the expression of fear and disgust serves as the influential factors in affecting interests and engagements. Nevertheless, emotional contagion still deserves further exploration. Overall, this research contributes to the existing body of literature related to humanlike service robot, emotional contagion, and human-robot interaction. © 2019 Texas A and M University.
KW - Emotional contagion
KW - Engagement
KW - Humanoid robot
KW - Robot service
KW - Social media
M3 - Article
SN - 1941-5842
VL - 17
SP - 793
EP - 798
JO - e-Review Tour. Res.
JF - e-Review Tour. Res.
IS - 5
ER -