TY - JOUR
T1 - Design for Product Care: Enhancing Consumers’ Repair and Maintenance Activities
AU - Ackermann, L.
N1 - Cited By :20
Export Date: 14 December 2023
Correspondence Address: Ackermann, L.; Salzburg University of Applied SciencesAustria; email: [email protected]
Funding text 1: I thank my promotors from TU Delft, Jan Schoormans and Ruth Mugge, for their valuable input and feedback. I would further like to thank the management and G?nther Grall from Salzburg UAS for their funding and support of my PhD project.
References: Ackermann, L., Mugge, R., Schoormans, J.P.L., Consumers’ Perspective on Product Care: An Exploratory Study of Motivators, Ability Factors, and Triggers (2018) Journal of Cleaner Production, 138, pp. 380-391; Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Rajkumar, R., State-of-the-Art in Product-Service Systems (2007) Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 221 (10), pp. 1543-1552; Bakker, C.A., Wang, F., Huisman, J., den Hollander, M., Products That Go round: Exploring Product Life Extension through Design (2014) Journal of Cleaner Production, 69, pp. 10-16; Boothroyd, G., Alting, L., Design for Assembly and Disassembly (1992) CIRP Annals-Manufacturing Technology, 41 (2), pp. 625-636; Catulli, M., What Uncertainty? Further Insight into Why Consumers Might Be Distrustful of Product Service Systems (2012) Journal of Manufacturing Technology Management, 23 (6), pp. 780-793; Chapman, J., (2005) Emotionally Durable Design. Objects, Experiences and Empathy, , London: Earthscan; Cooper, T., The Durability of Consumer Durables (1994) Business Strategy and the Environment, 3 (1), pp. 23-30; Cooper, T., (2010) Longer Lasting Products: Alternatives to the Throwaway Society, , Surrey: Gower Publishing, ed; (2013) Towards the Circular Economy: Economic and Business Rationale for an Accelerated Transition, , https://www.ellenmacarthurfoundation.org/assets/downloads/publications/Ellen-MacArthur-Foundation-Towards-the-Circular-Economy-vol.1.pdf; Fogg, B.J., (2009) A Behavior Model for Persuasive Design, pp. 40-47. , Proceedings of the 4th international conference on persuasive technology, ACM; Geissdoerfer, M., Savaget, P., Bocken, N.M.P., Hultink, E.J., The Circular Economy–A New Sustainability Paradigm? (2017) Journal of Cleaner Production, 143, pp. 757-768; Ghisellini, P., Cialani, C., Ulgiati, S., A Review on Circular Economy: The Expected Transition to a Balanced Interplay of Environmental and Economic Systems (2016) Journal of Cleaner Production, 114, pp. 11-32; Harjula, T., Rapoza, B., Knight, W.A., Boothroyd, G., Design for Disassembly and the Environment (1996) CIRP Annals-Manufacturing Technology, 45 (1), pp. 109-114; Haug, A., Defining ‘Resilient Design’ in the Context of Consumer Products (2017) The Design Journal, 21 (1), pp. 15-36; Hebrok, M., Design for Longevity: Taking Both the Material and Social Aspects of Product-Life into Account (2014) Journal of Design Research, 12 (3), pp. 204-220; Mashhadi, A.R., Esmaeilian, B., Cade, W., Wiens, K., Behdad, S., Mining Consumer Experiences of Repairing Electronics: Product Design Insights and Business Lessons Learned (2016) Journal of Cleaner Production, 137, pp. 716-727; Mestre, A., Cooper, T., Circular Product Design. a Multiple Loops Life Cycle Design Approach for the Circular Economy (2017) The Design Journal, 20, pp. 1620-1635; Michel, A., Product Lifetimes through the Various Legal Approaches within the EU Context: Recent Initiatives against Planned Obsolescence (2017) PLATE: Product Lifetimes and the Environment, pp. 266-270. , Bakker C.A., Mugge R., (eds), Amsterdam: IOS Press,. edited by; Mugge, R., Schoormans, J.P.L., Schifferstein, H.N.J., Design Strategies to Postpone Consumers’ Product Replacement: The Value of a Strong Person-Product Relationship (2005) Design Journal, 8 (2), pp. 38-48; Rexfelt, O., Hiort af Ornäs, V., Consumer Acceptance of Product-Service Systems: Designing for Aelative Advantages and Uncertainty Reductions (2009) Journal of Manufacturing Technology Management, 20 (5), pp. 674-699; Stahel, W.R., Sustainable Development and Strategic Thinking (2007) Chinese Journal of Population Resources and Environment, 5 (4), pp. 3-19; Van Nes, N., Cramer, J., Influencing Product Lifetime through Product Design (2005) Business Strategy and the Environment, 14 (5), pp. 286-299; Vezzoli, C.A., Manzini, E., (2008) Design for Environmental Sustainability, , Luxemburg: Springer Science & Business Media; Wiens, K., The Right to Repair (2015) IEEE Consumer Electronics Magazine, 4 (4), pp. 123-135
PY - 2018
Y1 - 2018
N2 - OVERVIEW: The aim of this PhD project is to understand and enhance consumers’ repair and maintenance activities. We define this behaviour, aimed at prolonging products’ lifetimes, as product care. For designers, it is important to understand consumers’ perspective on product care and to identify reasons why consumers either do or do not take care of their products. Only by doing so, can appropriate products and services be designed in the future. This PhD project first explores current product care behaviour and the individual tendency of persons to take care of their products. Afterwards, suitable design directions to enhance product care are developed and evaluated for multiple product categories. Based on the insights from this PhD project, designers can adjust their design in such a way that care activities are more likely to be executed. © 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group.
AB - OVERVIEW: The aim of this PhD project is to understand and enhance consumers’ repair and maintenance activities. We define this behaviour, aimed at prolonging products’ lifetimes, as product care. For designers, it is important to understand consumers’ perspective on product care and to identify reasons why consumers either do or do not take care of their products. Only by doing so, can appropriate products and services be designed in the future. This PhD project first explores current product care behaviour and the individual tendency of persons to take care of their products. Afterwards, suitable design directions to enhance product care are developed and evaluated for multiple product categories. Based on the insights from this PhD project, designers can adjust their design in such a way that care activities are more likely to be executed. © 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group.
KW - circular economy
KW - circular product design
KW - consumer behaviour
KW - maintenance
KW - repair
U2 - 10.1080/14606925.2018.1469331
DO - 10.1080/14606925.2018.1469331
M3 - Article
SN - 1460-6925
VL - 21
SP - 543
EP - 551
JO - Des. J.
JF - Des. J.
IS - 4
ER -
SDG 8 Decent Work and Economic Growth
SDG 12 Responsible Consumption and Production