Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems

Egon Lüftenegger; Selver Softic

doi:10.1007/978-3-031-16411-8_22

Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems

Egon Lüftenegger^*
, Selver Softic

^*Corresponding author for this work

IT & Business Informatics (CAMPUS 02 University of Applied Sciences)
CAMPUS 02 University of Applied Sciences, Graz

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Due to the new remote working conditions driven by the consequences of the Covid-19 pandemic, we extend our previous work on sentiment-enabled business process modeling by including crowdsourcing capabilities with a web interface: SentiProMoWeb. These capabilities enable us to perform sentiment-driven business process re-design method with remote stakeholders from different locations. SentiProMoWeb implements an enterprise social information system to capture the feedback from stakeholders in a crowdsourced manner. We demonstrate the crowdsourcing capabilities of our approach with an illustrative scenario by using our SentiProMoWeb software. © 2022, IFIP International Federation for Information Processing.

Original language	English
Title of host publication	Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action
Subtitle of host publication	IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	171-178
Number of pages	8
Volume	664 IFIP
Edition	1
ISBN (Electronic)	978-3-031-16411-8
ISBN (Print)	978-3-031-16410-1
DOIs	https://doi.org/10.1007/978-3-031-16411-8_22
Publication status	Published - 17 Sept 2022
Externally published	Yes
Event	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022 - Gyeongju, Korea, Republic of Duration: 25 Sept 2022 → 29 Sept 2022 https://www.apms-conference.org/past-conferences/apms-2022/

Publication series

Name	IFIP Advances in Information and Communication Technology
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022
Abbreviated title	APMS 2022
Country/Territory	Korea, Republic of
City	Gyeongju
Period	25/09/22 → 29/09/22
Internet address	https://www.apms-conference.org/past-conferences/apms-2022/

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 10 Reduced Inequalities

Keywords

Business process re-design
Crowdsourcing
Social information systems
Design
Information systems
Information use
Social aspects
Systems engineering
Business Process
Business process modeling
Condition
Design method
Remote working
Social information system
Web interface

ASJC Scopus subject areas

General Computer Science
Information Systems

Classification according to Österreichische Systematik der Wissenschaftszweige (ÖFOS 2012)

202022 Information technology

Applied Research Level (ARL)

ARL Level 7 - Principle in use

Research focus/foci

Industrial Informatics
Future Service Industries

Access to Document

10.1007/978-3-031-16411-8_22

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138816233&doi=10.1007%2f978-3-031-16411-8_22&partnerID=40&md5=2de217bbc65d34aa7e70e40b31563e7d

Cite this

Lüftenegger, E., & Softic, S. (2022). Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems. In Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action: IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II (1 ed., Vol. 664 IFIP, pp. 171-178). (IFIP Advances in Information and Communication Technology). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-16411-8_22

Lüftenegger, Egon ; Softic, Selver. / Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems. Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action: IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II. Vol. 664 IFIP 1. ed. Springer Science and Business Media Deutschland GmbH, 2022. pp. 171-178 (IFIP Advances in Information and Communication Technology).

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title = "Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems",

abstract = "Due to the new remote working conditions driven by the consequences of the Covid-19 pandemic, we extend our previous work on sentiment-enabled business process modeling by including crowdsourcing capabilities with a web interface: SentiProMoWeb. These capabilities enable us to perform sentiment-driven business process re-design method with remote stakeholders from different locations. SentiProMoWeb implements an enterprise social information system to capture the feedback from stakeholders in a crowdsourced manner. We demonstrate the crowdsourcing capabilities of our approach with an illustrative scenario by using our SentiProMoWeb software. {\textcopyright} 2022, IFIP International Federation for Information Processing.",

keywords = "Business process re-design, Crowdsourcing, Social information systems, Design, Information systems, Information use, Social aspects, Systems engineering, Business Process, Business process modeling, Condition, Design method, Remote working, Social information system, Web interface",

author = "Egon L{\"u}ftenegger and Selver Softic",

note = "Conference code: 283479 Export Date: 14 December 2023 Correspondence Address: L{\"u}ftenegger, E.; Salzburg University of Applied SciencesAustria; email: [email protected] References: McAfee, A.P., (2009) How a Connected Workforce Innovates, pp. 80-81. , Harvard Business Review. pp; Beverungen, D., Seven paradoxes of business process management in a hyper-connected world (2020) Bus. Inf. Syst. Eng., 63, pp. 145-156. , https://doi.org/10.1007/s12533-020-00646-z; Dumas, M., la Rose, M., Mendling, J., Reijers, H.A., (2018) Fundamentals of Business Process Management, , https://doi.org/10.1007/978-3-662-56509-4, Springer Berlin Heidelberg, Berlin, Heidelberg; Yang, F., Liang, Z., Design of a low parasitic inductance SiC power module with double-sided cooling (2017) IEEE Applied Power Electronics Conference and Exposition (APEC), 2017, pp. 3057-3062; Nurcan, S., Schmidt, R., Special section of BPMDS{\textquoteright}2017: Enabling business transformation by business process modeling, development and support (2019) Softw. Syst. Model., 19 (3), pp. 529-530. , https://doi.org/10.1007/s10270-019-00771-8; L{\"u}ftenegger, E., Softic, S., SentiProMo: A Sentiment Analysis-Enabled Social Business Process Modeling Tool (2020) BPM 2020. LNBIP, 397, pp. 83-89. , https://doi.org/10.1007/978-3-030-664 98-5\_7, Del R{\'i}o Ortega, A., Leopold, H., Santoro, F.M. (eds.), vol., pp. , Springer, Cham; Schlagwein, D., Schoder, D., Fischbach, K., Social information systems: Review, framework, and research agenda (2011) Proceedings of the 32Nd International Conference on Information Systems, , Shanghai, China; Kaplan, A., Haenlein, M., Users of the world, unite! the challenges and opportunities of social media (2010) Bus. Horiz., 53 (1), pp. 59-68; Softic, S., L{\"u}ftenegger, E., Towards Empowering Business Process Redesign with Sentiment Analysis (2022) Proceedings of Sixth International Congress on Information and Communication Technology. LNNS, 236, pp. 119-126. , https://doi.org/10.1007/978-981-16-2380-6\_10, Yang, X.-S., Sherratt, S., Dey, N., Joshi, A. (eds.), vol., pp. , Springer, Singapore; Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S., A design science research methodology for information systems research (2007) J. Manag. Inf. Syst., 24 (3), pp. 45-77; L{\"u}ftenegger, E., Softic, S., Supporting Manufacturing Processes Design Using Stakeholder Opinions and Sentiment Analysis (2021) APMS 2021. IAICT, Vol. 632, pp. 112-117. , https://doi.org/10.1007/978-3-030-85906-0\_13, Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds.), pp. , Springer, Cham; Yang, F., Liang, Z., Design of a low parasitic inductance SiC power module with double-sided cooling (2017) IEEE Applied Power Electronics Conference and Exposition (APEC), 2017, pp. 3057-3062; IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022, APMS 2022 ; Conference date: 25-09-2022 Through 29-09-2022",

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language = "English",

isbn = "978-3-031-16410-1",

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series = "IFIP Advances in Information and Communication Technology",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "171--178",

booktitle = "Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action",

address = "Germany",

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}

Lüftenegger, E & Softic, S 2022, Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems. in Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action: IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II. 1 edn, vol. 664 IFIP, IFIP Advances in Information and Communication Technology, Springer Science and Business Media Deutschland GmbH, pp. 171-178, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022, Gyeongju, Korea, Republic of, 25/09/22. https://doi.org/10.1007/978-3-031-16411-8_22

Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems. / Lüftenegger, Egon; Softic, Selver.
Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action: IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II. Vol. 664 IFIP 1. ed. Springer Science and Business Media Deutschland GmbH, 2022. p. 171-178 (IFIP Advances in Information and Communication Technology).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems

AU - Lüftenegger, Egon

AU - Softic, Selver

N1 - Conference code: 283479 Export Date: 14 December 2023 Correspondence Address: Lüftenegger, E.; Salzburg University of Applied SciencesAustria; email: [email protected] References: McAfee, A.P., (2009) How a Connected Workforce Innovates, pp. 80-81. , Harvard Business Review. pp; Beverungen, D., Seven paradoxes of business process management in a hyper-connected world (2020) Bus. Inf. Syst. Eng., 63, pp. 145-156. , https://doi.org/10.1007/s12533-020-00646-z; Dumas, M., la Rose, M., Mendling, J., Reijers, H.A., (2018) Fundamentals of Business Process Management, , https://doi.org/10.1007/978-3-662-56509-4, Springer Berlin Heidelberg, Berlin, Heidelberg; Yang, F., Liang, Z., Design of a low parasitic inductance SiC power module with double-sided cooling (2017) IEEE Applied Power Electronics Conference and Exposition (APEC), 2017, pp. 3057-3062; Nurcan, S., Schmidt, R., Special section of BPMDS’2017: Enabling business transformation by business process modeling, development and support (2019) Softw. Syst. Model., 19 (3), pp. 529-530. , https://doi.org/10.1007/s10270-019-00771-8; Lüftenegger, E., Softic, S., SentiProMo: A Sentiment Analysis-Enabled Social Business Process Modeling Tool (2020) BPM 2020. LNBIP, 397, pp. 83-89. , https://doi.org/10.1007/978-3-030-664 98-5_7, Del Río Ortega, A., Leopold, H., Santoro, F.M. (eds.), vol., pp. , Springer, Cham; Schlagwein, D., Schoder, D., Fischbach, K., Social information systems: Review, framework, and research agenda (2011) Proceedings of the 32Nd International Conference on Information Systems, , Shanghai, China; Kaplan, A., Haenlein, M., Users of the world, unite! the challenges and opportunities of social media (2010) Bus. Horiz., 53 (1), pp. 59-68; Softic, S., Lüftenegger, E., Towards Empowering Business Process Redesign with Sentiment Analysis (2022) Proceedings of Sixth International Congress on Information and Communication Technology. LNNS, 236, pp. 119-126. , https://doi.org/10.1007/978-981-16-2380-6_10, Yang, X.-S., Sherratt, S., Dey, N., Joshi, A. (eds.), vol., pp. , Springer, Singapore; Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S., A design science research methodology for information systems research (2007) J. Manag. Inf. Syst., 24 (3), pp. 45-77; Lüftenegger, E., Softic, S., Supporting Manufacturing Processes Design Using Stakeholder Opinions and Sentiment Analysis (2021) APMS 2021. IAICT, Vol. 632, pp. 112-117. , https://doi.org/10.1007/978-3-030-85906-0_13, Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds.), pp. , Springer, Cham; Yang, F., Liang, Z., Design of a low parasitic inductance SiC power module with double-sided cooling (2017) IEEE Applied Power Electronics Conference and Exposition (APEC), 2017, pp. 3057-3062

PY - 2022/9/17

Y1 - 2022/9/17

N2 - Due to the new remote working conditions driven by the consequences of the Covid-19 pandemic, we extend our previous work on sentiment-enabled business process modeling by including crowdsourcing capabilities with a web interface: SentiProMoWeb. These capabilities enable us to perform sentiment-driven business process re-design method with remote stakeholders from different locations. SentiProMoWeb implements an enterprise social information system to capture the feedback from stakeholders in a crowdsourced manner. We demonstrate the crowdsourcing capabilities of our approach with an illustrative scenario by using our SentiProMoWeb software. © 2022, IFIP International Federation for Information Processing.

AB - Due to the new remote working conditions driven by the consequences of the Covid-19 pandemic, we extend our previous work on sentiment-enabled business process modeling by including crowdsourcing capabilities with a web interface: SentiProMoWeb. These capabilities enable us to perform sentiment-driven business process re-design method with remote stakeholders from different locations. SentiProMoWeb implements an enterprise social information system to capture the feedback from stakeholders in a crowdsourced manner. We demonstrate the crowdsourcing capabilities of our approach with an illustrative scenario by using our SentiProMoWeb software. © 2022, IFIP International Federation for Information Processing.

KW - Business process re-design

KW - Crowdsourcing

KW - Social information systems

KW - Design

KW - Information systems

KW - Information use

KW - Social aspects

KW - Systems engineering

KW - Business Process

KW - Business process modeling

KW - Condition

KW - Design method

KW - Remote working

KW - Social information system

KW - Web interface

U2 - 10.1007/978-3-031-16411-8_22

DO - 10.1007/978-3-031-16411-8_22

M3 - Conference contribution

SN - 978-3-031-16410-1

VL - 664 IFIP

T3 - IFIP Advances in Information and Communication Technology

SP - 171

EP - 178

BT - Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action

PB - Springer Science and Business Media Deutschland GmbH

T2 - IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2022

Y2 - 25 September 2022 through 29 September 2022

ER -

Lüftenegger E, Softic S. Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems. In Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action: IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II. 1 ed. Vol. 664 IFIP. Springer Science and Business Media Deutschland GmbH. 2022. p. 171-178. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-031-16411-8_22

Crowdsourced Sentiment-Driven Process Re-design with SentiProMoWeb: Towards Enterprise Social Information Systems

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Classification according to Österreichische Systematik der Wissenschaftszweige (ÖFOS 2012)

Applied Research Level (ARL)

Research focus/foci

Access to Document

Fingerprint

Cite this