Fingerprint
Dive into the research topics of 'An Apology Is More Than Just Saying “Sorry”: Framing Effects in Online Service Recoveries: An Abstract'. Together they form a unique fingerprint.- Sort by
- Weight
- Alphabetically
An Apology Is More Than Just Saying “Sorry”: Framing Effects in Online Service Recoveries: An Abstract
- W.J. Weitzl
- , R. Zniva
- , G. Petz
- , C. Pichler
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution